“It significantly improved our overall IT efficiency.”
Improved IT efficiency, faster support access, reduced operational delays.
C
Credit Oman
IT Support Plus for Enterprises
Simplify IT Support Under One Managed Agreement.
Cover multiple technologies, coordinate providers, and use services based on actual needs, while reducing cost, saving time, and improving visibility.
Proof & Capabilities
A Support Model Built On Flexibility And Trust
400+ Vetted Providers
Access trusted specialists across every core technology.
Credit-Based Flexibility
Consume support only when you need it; unused credits don't expire.
One Point of Accountability
eXceeders coordinates every provider, contract, and request.
What This Means For You
Lower total cost of support
Faster access to expertise
Simpler vendor management
The Challenge
Is IT support becoming costly and difficult to manage?
- 01
Multiple support agreements with different contracts, providers, and renewal terms.
- 02
High fixed costs; you pay for support even when services aren't fully used.
- 03
Too much coordination effort chasing vendors instead of business priorities.
- 04
Difficult access to specialized services, enhancements, and small tasks.
The Solution
One managed agreement. Multiple IT support needs.
Support+ gives you one managed agreement for multiple technologies, providers, and IT needs; from support and projects to trainings, subscriptions, and specialist resources, based on actual usage.
How It Starts
01Share your requirement
Submit the support need, technology, urgency, and expected outcome.
02We match the expertise
eXceeders assesses the request and identifies the right provider from the marketplace.
03Access expert delivery
Your team receives support from trusted providers with the required capability.
04Track & manage
Requests are coordinated, followed up, and monitored to ensure completion.
The Support Plus Difference
One Agreement. Every Provider.
Most support contracts lock you into a single vendor. Support+ gives you one agreement across our entire provider network.
Infrastructure & CloudCybersecurity
Business ApplicationsData & Analytics
One managed agreement. Every specialist you need.
Access our full network of vetted technology providers through a single point of accountability, no separate contracts to negotiate.
Exceeders' Network
IS
Info-Sys
Exceeders' Network
Global leader in next-generation digital services and consulting.
AI and Machine LearningIT Consulting
SA
SAPient
Exceeders' Network
UAE-based team of certified infrastructure specialists.
Infrastructure and CloudIT Consulting
CDN
CDN Solutions
Exceeders' Network
App development company rooted in enterprise software delivery.
Programming and DevelopmentWeb Technologies
TR
Tricent
Exceeders' Network
Governs file sharing across Microsoft 365 and Google Workspace.
CybersecuritySoftware
Technologies Covered
Support across the technologies enterprises actually run.
Browse the main technology areas. If your requirement isn't listed, submit a request and we'll match you with the right provider.
Infrastructure
Microsoft Directory Services, Configuration Manager, Virtualization
Cloud & Microsoft 365
Azure, M365, Defender, Dynamics 365
Business Applications
SAP, SuccessFactors, SharePoint, Power Apps
BI & Data
Power BI, SSIS, SSAS, Microsoft Fabric, Qlik
Databases & Backup
Oracle, SQL Server, PostgreSQL, MongoDB, Veeam
Networks & Security
Cisco, Fortinet, Juniper, SD-WAN, Firewalls
Monitoring & Performance
Dynatrace, DEM, Cloud Infrastructure Monitoring
Software & Web Development
.NET, Laravel, Django, Node.js, React, Angular
Flexible Support Plans
Choose How You Want To Use IT Support Plus.
Two engagement models: pay-as-you-go for maximum flexibility, or prepaid credits for recurring support needs.
Book A CallModel 01
Pay-as-you-go
Maximum flexibility — no upfront payment, pay only on successful delivery.
No upfront cost
Pay on delivery.
Ad hoc ready
For unpredictable needs.
No commitment
Test before you scale.
Model 02
Prepaid Support Plans
Starter
Occasional support needs and small technical requests.
€10,000
1,000 ESP credits
Growth
PopularRecurring support across multiple technologies.
€15,000
1,650 ESP credits · 10% bonus
Enterprise
Higher-volume support, complex environments and projects.
€30,000
3,450 ESP credits · 15% bonus
1 ESP = €10 · credits consumed on actual usage
View the full consumption matrixTrusted Across the Gulf
Enterprises reducing complexity and cost with IT Support Plus.
“IT Support Plus helped us realize a cost reduction of 5–10%.”
Better cost control, flexible support usage, measurable project savings.
O
Orbitas Limited
“We confidently recommend IT Support Plus.”
Faster access to technical expertise, improved infrastructure support.
b
beIN Media Group
Ready to simplify support
Simpler Support.
Better Control.
Reduce cost, save time, improve visibility, and access everything you need through one point of accountability.
FAQ
Common questions about IT Support Plus
What is IT Support Plus?+−
IT Support Plus is a flexible IT support agreement that gives enterprise IT teams access to trusted providers and technical specialists across multiple technologies and support needs.
Does IT Support Plus replace our internal IT team?+−
No. IT Support Plus is designed to extend and support your internal IT team, not replace it.
What types of requests can it support?+−
Application issues, infrastructure requirements, cloud and platform support, troubleshooting, project support, migrations, upgrades, escalations, and specialized technical requests.
How is IT Support Plus different from CIO+?+−
CIO+ focuses on IT leadership, strategy, roadmap, and governance. IT Support Plus focuses on flexible technical support and extra delivery capacity for organizations that already have internal IT teams.