ASSURANCE PLUS · For Multi-Technology Environments
One Agreement.
Every Provider Managed.
We consolidate support across your technology providers into one managed agreement, giving you faster resolution, lower costs, and one accountable team.
Best For
Organizations seeking to simplify multi-vendor IT management.
Why It's Good
- Reduce support costs
- Replace multiple support contracts with one agreement
- Eliminate the complexity of coordinating providers
- Improve technology availability and resilience
Engagement Models
Proof & Capabilities
Unified Support, Zero Complexity
We Simplify Your Support
Bring multiple technologies and providers under one managed agreement.
We Manage Every Provider
Coordinate incidents, ownership, and escalations from start to resolution.
We Make Support Spend More Flexible
Use pay-as-you-go or prepaid credits across supported technologies.
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Organizations Supported
Enterprise and government environments supported across complex technology ecosystems.
The Challenge
Managing Multiple Technology Providers Is Expensive
Working with multiple providers often means:
- 01
Too many contracts and renewals to manage
- 02
Unclear ownership when issues happen
- 03
Time lost chasing providers and escalations
- 04
Higher costs from underused support contracts
- 05
Limited visibility across providers and spending
Our Solution
Your Central Technology Support
Management Team
Unified Support Agreement
We replace multiple vendor contracts with one managed agreement covering your entire technology environment.
Multi-Provider Coordination
A dedicated Technology Assurance Team acts as your single point of contact, managing every provider and coordinating incidents from report to resolution.
Flexible Consumption Model
Instead of fixed annual contracts, you consume support credits where you need them most, so nothing goes underutilized.
Continuous Assurance
We monitor service performance and SLAs across all providers and continuously optimize support quality, availability, and cost.
Transparent Consumption-Based Pricing
Instead of maintaining separate fixed support contracts for every technology, Assurance+ gives you one flexible support model across your supported environment.
Model 01
Pay-As-You-Go
Access support when needed and pay based on consumption.
Best When
Support needs are occasional or hard to forecast.
Model 02
Prepaid Credits
Purchase support credits in advance and use them across supported technologies as your needs change.
Best When
You expect steady demand and want a predictable budget line.
Pricing depends on your technology environment, support requirements, and expected consumption.
How We Do It
A Clear Path To Unified Support.
Assess your technology landscape
Identify and onboard a primary and secondary support provider for every technology in your environment
Establish a centralized Service Desk
Coordinate incidents across all providers
Monitor service performance and SLAs
Continuously optimize support quality, availability, resilience, and cost
Ready when you are
Stop Managing Vendors.
Start Managing Your Business.
Replace multiple support contracts with one managed agreement that simplifies operations, reduces costs, and keeps your technology running reliably.
FAQ
Common questions about Assurance+
Do we need to cancel our existing technology providers?+−
No. We work with your existing providers and coordinate all support activities on your behalf.
Can we use one support balance across multiple technologies?+−
Yes. Support Plus Assurance allows you to consume your support credits across supported technologies instead of being locked into separate vendor contracts.
What happens if one provider cannot resolve an issue?+−
Because we maintain a network of qualified technology partners, we can engage alternative providers when required, reducing dependency on a single vendor.
Is pricing based on subscriptions or incidents?+−
Support Plus Assurance uses a consumption-based model, allowing you to choose either pay-as-you-go or prepaid credits, giving you maximum flexibility while reducing wasted support spending.